The brand new SAP Services and Support eBook points out SAP's choices in a transparent, comprehensible way and addresses distinctions involving the requirements of new buyers and professional customers.
From incident administration to self-assistance, our support desk modules are created to keep your assistance desk successful as well as your shopper pleasure ranges higher.
How will you Schedule an authority for VAR-d support associates as well as their finish shoppers? As VAR-D support associates are mandated to supply 1st and 2nd line support, using Routine a specialist channel has long been produced offered, since Could 2021, for current conditions only.
Plan a Manager means that you can book a fifteen-minute phone with a support supervisor on your medium or substantial precedence support situation which has a two hour direct time less than the following disorders:
GLSU is far more than a simple batch load program, instead using The mix of the configurable spreadsheet interface in addition to a tailor made ABAP load application.
SAP buyers rely upon higher-quality implementation and Procedure services by SAP companions for their SAP cloud alternatives.
Ask for a remote support on your own behalf, and ensure all prerequisites, to make sure a profitable assistance booking
Skilled Chat for VAR-d support associates and their conclusion clients A features allowing VAR-sent support associates to utilize Pro Chat for their conclude prospects' techniques is now not accessible.
proactive support tips for every webpage - run by AI and curated by SAP support for the software
The SAP GoingLive Examine safeguards your SAP Alternative into sap support services a sleek commence of output. This proactive services mitigates the challenges that arise from non-ideal procedure and enterprise course of action configuration. It ensures a technically sturdy Procedure from the start and thus shields your business.
Rimini Support™ for SAP™ helps you to jump-begin your potential SAP roadmap nowadays. It does not matter which SAP products or launch you’re functioning, we can easily support it for a minimum of fifteen yrs devoid of updates, letting an abundance of time and adaptability to system a lengthy-time period ERP tactic aligned with your organization requires.
Incorporating over 36 yrs of asset administration sector knowledge, Hardcat application would make organisations additional successful. And the moment our customer’s start out working with Hardcat, they don’t glance back again. It just will work.
Usually, partners also conduct support-connected activities as a component of these implementation and Procedure services and will have interaction with SAP’s support Business on behalf of consumers.
The chat transcript and each of the attachments will almost always be captured and recorded with your circumstance log, if the difficulty is settled immediately or not.